MAIA - Privacy Policy

This Privacy Policy explains how Maia (hereinafter "we" or "MAIA"), as the data controller, collects, uses, stores, protects, and discloses the personal information of users who access and use its services through WhatsApp, the website, and any other associated platform (collectively, the "Services").

We are committed to protecting your personal data in accordance with applicable local and international laws, including the Personal Data Protection Act of the Argentine Republic (Law No. 25,326, "PDPA"), the European Union General Data Protection Regulation ("GDPR"), and other global privacy regulations.

Information We Collect

Information You Provide:

Account: if you create an account to use our Services or connect Google Calendar, we collect your name, contact information, and integration data.
User Content: we collect what you write or send (messages, audios, events, etc.).
Communications: name, contact, and content of any message you send us.

Automatically Collected Information:

Registration Data: IP address, browser, dates, interactions.
Usage Data: types of commands you use, events, reminders.
Device Information: model, operating system, time zone.
Cookies and Similar Technologies: we use cookies and tracking tools to operate, analyze, and improve your experience.

Third-Party Information:

If you register with Google or other services, we may receive information such as your name, email, profile picture, and linked settings.

How We Use Your Information

We use your data to:

Provide, operate, and improve the Services.
Personalize reminders, events, and suggestions.
Analyze usage patterns, conduct research, and perform internal audits.
Prevent fraud, unauthorized access, or abusive activities.
Comply with legal, regulatory, and contractual requirements.
Communicate with you about functionality, support, or relevant changes.
Protect the security of our systems and the privacy of users.

We only use your personal information for the purposes described in this Privacy Policy or with your consent.

Information Sharing and Disclosure

In certain circumstances, we may provide your Personal Information to third parties without further notice to you, unless required by law:

Affiliates:

We may share personal information with our affiliated entities. Examples of these may include messaging services (WhatsApp), AI (OpenAI), cloud infrastructure (Google Cloud, Railway).

Service Providers:

Your personal information may be shared with third parties who provide services on our behalf and need access to it to perform their functions. This includes services such as calendar management, payment processing, data analysis, electronic communications, hosting, customer support, and marketing. We may also allow third parties to use tracking technology on our Services to collect data about your interaction over time, for purposes of analysis, tracking, and understanding online activity. We will not share, sell, rent, or trade your information with third parties for their own promotional purposes, unless otherwise stated.

Business Transfers:

In the event of strategic transactions, reorganizations, bankruptcies, or service transitions (a "Transaction"), your personal information may be disclosed during due diligence to counterparties and agents, and transferred to a successor or affiliate as part of the Transaction.

Legal Requirements:

We may share your personal information, including data about your interaction with our Services, with government authorities, sector entities, or third parties if required by law, to protect our rights or property, to detect or prevent fraud or illegal activities, to protect the security of our products, employees, or users, or to protect ourselves from legal liabilities.

Processing Based on Legitimate Interests

We process information based on legitimate interests when:

We need to prevent fraud, threats, or unauthorized access.
We continuously evaluate and improve our Services.
We respond to regulatory requirements.
We provide user support and manage tickets or claims.

We conduct impact assessments to ensure that your rights are not violated by this processing.

Your Rights as a User

You have the right to:

Access, correct, or delete your personal information.
Object to processing or request its restriction.
Withdraw your consent at any time.
Request the portability of your data.
File complaints with the data protection authority in your jurisdiction.

To exercise these rights, write to us at: secretaria24x7@gmail.com. We may require identity verification before processing your request.

Security and Data Retention

We adopt technical, administrative, and organizational measures to protect your information, including encryption, authentication, monitoring, and periodic audits. However, no method of transmission over the Internet or email is completely secure.

Your data is retained for as long as necessary to fulfill the purposes for which it was collected, unless we are required to retain it for legal, accounting, or regulatory reasons.

In particular, email sent to or from us may not be secure. Therefore, you should exercise special caution when deciding what information to send us through the Service or by email. Additionally, we do not assume responsibility for the circumvention of any privacy settings or security measures contained in the Service or on third-party websites.

We will retain your Personal Information only for as long as necessary to provide you with our Service, or for other legitimate business purposes such as dispute resolution, security and protection, or compliance with our legal obligations. The period for which we retain Personal Information will depend on various factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any applicable legal requirements.

International Data Transfers

We may transfer your data to countries outside your jurisdiction, including the United States or Europe, always under adequate protection guarantees, such as standard contractual clauses or recognized international frameworks.

Minors' Privacy

Our Services are not directed to individuals under 18 years of age. If we discover that we are processing data of a minor without the express authorization of the legal guardian, we will take immediate measures to delete it.

Links to Third-Party Services

We may provide links to external platforms (Google, Meta, map services, news, or others). We are not responsible for the privacy policies of those services. We recommend reviewing them before sharing personal data.

The Service may include links to third-party websites not operated or controlled by Maia, including social media services ("Third-Party Sites"). Information shared with Third-Party Sites will be governed by their specific privacy policies and terms of service, not this Privacy Policy. The provision of these links does not imply our endorsement or review of such sites. For information about their practices and privacy policies, please contact the Third-Party Sites directly. Providing these links does not imply that we endorse or have reviewed these sites. For information about their practices and privacy policies, please contact the Third-Party Sites directly. By providing these links, we do not imply that we endorse or have reviewed these sites. For information about their practices and privacy policies, please contact the Third-Party Sites directly.

Changes to This Privacy Policy

We reserve the right to modify this policy at any time. We will notify you of any substantial changes. The current version will always be available on our website. Continued use of the Services implies your acceptance.

Contact

If you have any questions, requests, or concerns about this Privacy Policy, you can write to us at:

Email: secretaria24x7@gmail.com

Thank you for trusting MAIA. Your privacy is our priority.